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There is no doubt that the insurance industry has traditionally been resistant to complete digitization, still relying heavily on paper-based applications in many areas, and on face-to-face contact (for example, from intermediaries to assess claims).

But COVID-19 changed all that. Almost overnight, the industry had not only to get people working effectively from home but also to accelerate its digitization plans. It was no longer enough to have a few discrete pilot projects being automated or digitized; paper-based processes and in-person meetings were simply not an option.

Some insurers were already well on their way to implementing digitization and intelligent…

Introducing Inmediate: a platform on which customers, distributors and insurers using smart contracts connect.

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