How Can Insurtech Bring A Significant Growth Towards The Insurance Industry?

For the uninitiated, insurtech is talking about the phenomenon of startups that are innovating using technology to fundamentally improve the existing insurance business model.

Technology has played an important role in changing the nature of many other industries, such as music, retail, travel and the increasingly successful union of finance and technology, known as fintech.

At first look, insurtech appears to be a poor cousin of fintech, which is much more prominent and has garnered much attention globally.

While it is true that the phenomenon is much more recent and that the insurance industry, globally, is still getting its arms around the implications of insurtech, a closer look at the numbers suggests that it is rapidly closing the gap when compared to fintech and significant growth is expected going forward.

Why Now?

Lack of customer-centricity. Very little interactions (let alone meaningful interactions) with customers every year.

Failure to embrace change. The industry is boasting itself on many hundred-year-old traditions and, as a consequence, has not embraced change. Until recent years, benign macroeconomic environments and investment income have covered for declining underlying profitability and therefore not felt a strong need for change.

Inefficient. Relatedly, the industry is not that much workable, still reliant on manual processes, has clunky systems and often paper-based underwriting. While high regulatory burden has detracted investors and startups and remains a challenge, it is at least now seen as a surmountable and worthwhile challenge, given the size of the opportunity, through better providing customer needs and improving the efficiency of the industry.

Where is Insurtechs Most Active?

Sectors. In terms of sectors, majority of the focus (greater than 60 percent of deals) have been on the general insurance sector, with 30 percent focusing on multi-line business and only about 10 percent focusing primarily on the life insurance sector. Part of the driver of that is the long-term nature and additional complexity of the life insurance business relative to general insurance, and the fact that the latter is a number of years ahead in its adoption of technology; however, we expect activity and focus in the life sector to increase materially over the next few years.

Value chain. Given the challenges and complexity of running an insurance business, most startups have decided to focus on a few parts of the value chain and partnered with insurers and reinsurers.

A majority of the focus of insurtechs to date has been on three areas across the value chain:

Customer experience: Focusing on simplifying the insurance purchasing process and engaging customers both at point of sale and post.

Distribution: Using digital tools to make the sales process more seamless and efficient.

Data analytics: Trying to use existing and alternative data sources across a range of applications.

As the industry matures, we expect a greater focus on other parts of the value chain, including innovative product development, claims management and improved risk selection.

What are the Implications for Incumbents?

  1. Establishing corporate venture funds: This is, in effect, a mechanism for incumbents to hedge their bets by scanning several potential startups that could disrupt the industry and taking small shares in them. Also, the mere process of being on the lookout allows insurers to be on the front foot in terms of the latest developments in this space.
  2. Directly partnering with insurtechs: Players are looking to learn the customer experience, technology and analytics components from startups, who in turn are seeking technical knowledge, compliance support and, importantly, access to the customer.
  3. Establishing innovation labs: These are efforts by players to innovate more organically, often by giving insurtechs ‘office space,’ and providing mentorship and small amounts of seed funding. Many such labs have been established both in Australia and globally, but are in their early days in terms of realizing the impact.

It is still too early to declare who is winning among insurtechs and the incumbents. There is no doubt that insurance will continue to have a material role to play in society, protecting individuals and corporations from unexpected events. The investments over the past couple of years have made it clear that insurtechs will be a serious force for incumbents to deal with. Players that embrace this challenge and respond swiftly will be better placed to win in the future.

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